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Frequently Asked Questions

1. Why can't I log in?

First check that you are entering the correct username and password. Username and password are case sensitive. If they are okay then maybe your account needs activating. Our website requires all new registrations be activated, either by yourself or by the administrator before you can log on. When you registered a confirmation email was sent to your email address. The email contains a link. Once you click on that link your account will be confirmed and you will be able to log in. If you did not receive the email then please check your SPAM filter and/or friends system. The email should come from

If you cannot locate the email and are sure the email address you used is valid then contact the site administrator.

2. I can't remember my password.

Your password cannot be retrieved but it can be reset. To do this go to the login page and click password help. Follow the instructions and you should be back online in no time.

3. Why is my account locked?

An account is locked after 3 failed attempts. You can use the password help link to reset your password and unlock your account.

4. It says that my email address is already registered on the system.

The most likely reasons for this are: you registered previously or have not activated your account. Contact the site administrator for assistance.

5. I can't remember my username.

Contact the site administrator for assistance.

6. I registered in the past but cannot log in anymore.

The most likely reasons for this are: you entered an incorrect username or password. Contact the site administrator for assistance.

7. How do I update my contact details?

To update your contact details go to the my account page and click manage my account.

8. How do I change my password?

To change your password go to the my account page and click change my password.

9. How many login attempts do I get?

An account is locked after 3 failed login attempts.

10. How can I reactivate my account?

Accounts are permanently deleted 90 days from the date they were deactivated. After 90 days, deactivated accounts cannot be reactivated. If it has been less than 90 days, follow the steps below to reactivate your account.

To reactivate your account:

  1. Visit
  2. Enter your account username and password.
  3. Once you click Login, your account is reactivated.
  4. You'll see your account page if reactivation was successful.

11. Any other questions?

You may call us anytime during normal business hours on (229) 226-1940.

The Sullivan Firm is a law firm of aggressive lawyers and attorneys which handle cases involving the following family law issues: divorce, child custody, child support, legitimation, adoption, paternity and DNA testing and analysis, establishing parental rights, child neglect and child abuse, family violence, restraining orders, domestic violence, drug abuse, and any legal issue related to parenting. We can also prepare your Will, Power of Attorney, Health Care Directive, and create a Trust to protect your estate and assets. We handle real estate closings, so if you are buying or selling a house or any other property or land, call us! We can represent you in land line disputes and other lawsuits over property rights. We file Chapter 7 Bankruptcy and Chapter 13 Bankruptcy cases for debtors and are a Debt Relief Agency. We can also pursue collections efforts to help you collect money someone owes you or your business. We represent multiple doctors and medical practices in managing their business and corporate affairs. Thomasville Divorce, Thomasville Bankruptcy - Chapter 7 and Chapter 13, Thomasville Child Custody, Thomasville Child Support, Thomasville Real Estate Closings, Thomasville Health Care Law.

All materials on this Web site have been prepared by The Sullivan Firm, LLC for informational purposes only and are not legal advice. The information is not intended to establish, and receipt of it does not create, an attorney-client relationship. Internet subscribers and online readers should not act upon this information without seeking professional counsel. You should consult an attorney for individual advice regarding your unique situation. You should not send confidential information until you speak with one of our attorneys and receive authorization to send your private information to The Sullivan Firm, LLC.


The reproduction or retransmission of the contents of this Web site is prohibited without the prior written consent of The Sullivan Firm, LLC.
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